Regulations of the foodbugs.eu online store
 


I. Definitions

The terms used in the Regulations mean:

1. Customer - a natural person, legal person or organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order within the Store;

2. Consumer - in accordance with art. 22 [1] of the Civil Code means a natural person making a legal transaction with an entrepreneur not directly related to its business or professional activity.

3. Civil Code - the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);

4. Regulations - these Regulations specifying the general terms of sale and the rules for the provision of electronic services as part of the foodbugs.pl online store;

5. Online Store (Store) - a website available at https://foodbugs.pl, through which the Customer may, in particular, place Orders;

6. Goods - products presented in the Online Store;

7. Sales contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between foodbugs.pl and the Customer, concluded using the Store's website;

8. Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827);

9. Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 as amended);

10. Order - Customer's declaration of intent, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.

II. General provisions

1. These Regulations define the rules for using the online store available at https://foodbugs.eu.

2. These Regulations are the regulations referred to in Art. 8 of the Act on the provision of electronic services.

The foodbugs.pl online store, operating at https://foodbugs.eu, is run by Green Future Patryk Sienkiewicz, sole proprietorship, ul. 1000-lecia P.P 52/57, 15-111 Bialystok, NIP: 5223204943, REGON: 389248069. The economic activity is registered in the Central Register and Information on Economic Activity (CEIDG), kept by the minister responsible for economy.

4. These Regulations specify in particular:

rules for registering and using the account as part of the online store;
terms and conditions for submitting Orders via electronic means as part of the online store;
the rules for concluding Sales Agreements with the use of services provided as part of the Online Store.
5. Using the online store is possible provided that the ICT system used by the customer meets the following minimum technical requirements: computer, tablet or smartphone, internet access, web browser, enabled cookies

6. In order to use the online store, the Customer should, on his own, gain access to a computer station or terminal device with Internet access.

7. In accordance with applicable law, foodbugs.eu reserves the right to limit the provision of services via the Online Store to people who have reached the age of 18. In this case, potential customers will be notified of the above.

8. Customers can access these Regulations at any time via the link on the home page of https://foodbugs.eu and download it and print it out.

III. Rules for using the Online Store

1. Registration in the Online Store is optional. The customer may place an order without registering in the Store, after reading and accepting these Regulations.

Registration takes place by completing and accepting the registration form, available on one of the Store's websites

The condition for registration is to agree to the content of the Regulations and to provide personal data marked as mandatory.

Foodbugs.eu may deprive the Customer of the right to use the Online Store, and may limit his access to some or all of the Online Store's resources, with immediate effect, in the event of a breach by the Customer of the Regulations, and in particular when the Customer:

provided during registration in the online store data that is false, inaccurate or out of date, misleading or violating the rights of third parties,
violated the personal rights of third parties via the online store, in particular the personal rights of other customers of the online store,
will commit other behaviors that will be considered by FoodBugs.eu to be inconsistent with applicable law or the general principles of using the Internet or harming the good name of FoodBugs.pl.
A person who has been deprived of the right to use the online store may not re-register without the prior consent of foodbugs.eu

use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.
not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,
use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
not to take actions such as: sending or posting unsolicited commercial information (spam) as part of the Online Store,
use the Online Store in a way that is not inconvenient for other customers and for foodbugs.pl,
use of any content contained in the Online Store only for personal use,

IV. Procedure for concluding a Sales Agreement

1. In order to conclude a Sales Agreement via the Online Store, go to the website https://foodbugs.pl and select the Goods by taking further technical steps based on the messages displayed to the Customer and information available on the website.

2. The selection of the ordered Goods by the Customer is made by adding them to the basket.

3. While placing the Order - until the button confirming the Order placement is pressed - the Customer may modify the entered data and the selected Product. To do this, follow the displayed messages and information available on the website.

4. After the Customer using the Online Store has provided all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will include, among others a description of the selected goods or services, the total price and all other costs.

5. In order to send the Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the button confirming the submission of the Order.

6. Information about the Goods provided on the Store's websites, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a contract, within the meaning of Art. 71 of the Civil Code. Sending the Order by the Customer is a declaration of will to conclude a Sales Agreement with foodbugs.pl, in accordance with the Regulations. After placing the Order, the Customer receives an e-mail containing all the essential elements of the Order. The contract is considered concluded with the moment the Customer receives the e-mail referred to above.

7. The sales contract is concluded in Polish, with the content in accordance with the Regulations.

8. Customers can access these Regulations at any time via the link on the home page of https://foodbugs.pl and download it and print it out.

Consolidation, protection and sharing of the order data and the General Terms and Conditions (sales regulations) takes place via e-mail. You can view previous orders under your account, after logging in.

V. Delivery

1. The delivery of the Goods is limited to all EU countries. and takes place at the address indicated by the Customer when placing the Order.

2. Delivery of the ordered Goods is carried out through:

Courier company
Parcel lockers
It is possible to collect the ordered goods in person, which were previously paid for in the online store at a stationary point: FoodBugs, Grodkowska 6/59 01-461 Warsaw, Poland, Monday to Friday from 8.00 to 19.00, except for public holidays.

Detailed delivery costs are available at https://foodbugs.pl/dostawa. In addition, the delivery costs will be indicated at the time of placing the Order.

3.The delivery date is as a rule, the domestic Shipment is delivered to the Recipient at the Place of Delivery, at the latest on the next business day after the Shipment is dispatched, however, the courier guarantees delivery of the domestic Shipment within three business days from the date of sending the Shipment and is counted from the date of sending by the Customer Orders.

4. Damage to the Goods caused during delivery.

In the case of a distance consumer purchase, our Store always bears the risk of accidental damage or loss of goods during transport. If the goods are delivered with obvious damage caused during transport, we kindly ask you to report the defect to the carrier as soon as possible and contact us. A delay in submitting such a complaint or establishing contact does not have any consequences for your statutory claims and their satisfaction, in particular for your rights under the statutory warranty for defects (point VIII of the Regulations). Faster reporting of noticed damage caused during transport helps us in pursuing our own claims against the carrier or transport insurer.

In the case of a Customer who is not also a Consumer: the risk of accidental damage or loss of the Goods passes from the Online Store to the buyer at the time of entrusting the Goods to a carrier engaged in the transport of a given type of goods, or to a person or courier designated by the buyer.

VI. Prices and payment methods

1. Commodity prices are given in Polish zlotys and include all components, including VAT, customs duties and all other components.

2. The customer has the option to pay the price:

instant transfer (so-called pay-by-link),
Visa, Maestro, MasterCard payment cards,
BLIK,
Google play,
The entity providing online payment services in the field of quick transfers is Blue Media S.A.

VII. The right to withdraw from the contract

Model instruction on withdrawal from the contract
The right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to withdraw from the contract, you must inform us (Green Future Patryk Sienkiewicz, ul. 1000-lecia P.P 52/57, 15-111 Bialystok, kontakt@foodbugs.pl, Phone: 663 855 181) about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail). You can use the model withdrawal form, but it is not obligatory.

In order to meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawal from the contract

In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.

We will pick up the item. You will have to bear the direct cost of returning the goods. You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.

The right to withdraw from the contract by the consumer is excluded in the case of:
Agreements where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs.
Agreements where the subject of the service is an item that deteriorates quickly or has a short shelf-life.
Agreements where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery.
Agreements the subject of which are things that after delivery, due to their nature, are inseparably connected with other things.
Agreements where the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery.
Agreements in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.

TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT 

(this form should be completed and returned only if you wish to withdraw from the contract) 
Addressee Green Future Patryk Sienkiewicz, 1000-lecia P.P 52/57, 15-111 Bialystok, kontakt@foodbugs.pl, Telephone: 663 855 181 I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract for the supply of the following items (*) contract for specific work consisting in the performance of the following items (*) / for the provision of the following service ( *) Date of conclusion of the contract (*) / receipt (*) Name and surname of the consumer (s) Consumer (s) address Signature of the consumer (s) (only if the form is sent in paper version) Date (*) Delete as appropriate.

VIII. Complaints about the Goods

Applies to the Customer who is a Consumer:

We are obliged to deliver goods free from defects. The statutory liability law for defects in the sold item (warranty for defects) applies to the extent specified in art. 556 and art. 556 [1] -556 [3] and subsequent Civil Code.

Complaints may be submitted:

in writing to the following address: Green Future Patryk Sienkiewicz, 1000-lecia P.P 52/57, 15-111 Bialystok
via e-mail to the following address: kontakt@foodbugs.pl.
or using the contact form available on the Store's website.
In the case of exercising the rights under the warranty - if we deem it necessary to consider the complaint, you are obliged to deliver the defective goods at our expense to the above-mentioned postal address. If, due to the type of goods or the method of their installation, the delivery of the goods would be excessively difficult, you are obliged to make them available to us at the place where they are located. We undertake to respond to the complaint immediately, no later than within 14 days from the date of its submission.

We are liable under the warranty if a physical defect is found within two years from the date of delivery of the goods to you. In the event that the subject of sale is a used movable item, the liability under the warranty is one year from the date of its release.

In the submitted complaint, it is recommended to (1) provide information on the subject of the complaint, in particular the type and date of the defect; (2) specification of a request regarding the method of removing the defect (replacement of the goods with a new one, repair of the goods, price reduction, withdrawal from the contract - if the defect is significant); and (3) providing the contact details of the person submitting the complaint - this will facilitate and speed up the consideration of the complaint by the Store. The recommendations set out in the preceding sentence are only non-binding guidelines and in no way affect the effectiveness of complaints submitted without providing the recommended information.

IX. Additional guarantees when selling Goods in the Store

Foodbugs.eu is not a producer of the Goods and does not provide an additional guarantee for the products it sells. The manufacturer may be liable under the warranty for the sold Goods under the terms and for the period specified in the warranty card. If the warranty document provides for such a possibility, the Customer may also submit his claims under the warranty directly to an authorized service center whose address is included in the warranty card. The guarantee does not exclude, limit or suspend the Customer's rights resulting from the provisions on the warranty for defects in the sold item.

X. Complaints regarding the provision of electronic services 

1. foodbugs.eu takes steps to ensure that the Online Store operates correctly, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time. 2. The customer may notify us of any irregularities or interruptions in the functioning of the Online Store website. Please report any irregularities related to the functioning of the Store by e-mail to the following address: kontakt@foodbugs.pl 3. In a complaint regarding irregularities related to the functioning of the Online Store website, please indicate the type and date of the irregularity. 4. We undertake to respond to the complaint immediately, not later than within 14 days from the date of its submission.

XI. Out-of-court ways of dealing with complaints and redress

1. Please be advised that there are possibilities of using out-of-court complaint and redress procedures. Their use is voluntary and may only take place if both parties to the dispute agree to it.

The consumer may request the initiation of proceedings regarding out-of-court resolution of consumer disputes regarding the concluded Sales Agreement to the Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws 2001 No. 4, item 25, as amended).
The consumer may also apply for a dispute regarding the concluded Sales Agreement to be examined by a permanent arbitration court operating at the appropriate voivodeship inspectorate of the Trade Inspection, in accordance with art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws 2001 No. 4, item 25, as amended).
The European Commission also provides a platform for online dispute resolution between Consumers and Entrepreneurs (ODR platform). It is available at: http://ec.europa.eu/consumers/odr/.
2. Detailed information on the settlement of consumer disputes, including the possibility for the Consumer to use extrajudicial means of dealing with complaints, redress and the rules of access to these procedures are available at the offices and on the websites of the provincial inspectorates of the Trade Inspection and at the Internet address: https: // uokik .gov.pl / spory_konsumenckie.php.

XII. Final Provisions
1. The court competent to settle disputes with Consumers is the court having jurisdiction over the applicable provisions of the Code of Civil Procedure.

2. Settlement of any disputes arising between foodbugs.pl and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over our seat.

3. In matters not covered by these Regulations, the provisions of applicable law shall apply, in particular the provisions of the Act of 23 April 1964 Civil Code (uniform text, Journal of Laws of 2014, item 121, as amended) and the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827). In the event of any conflict of these Regulations with the rights of customers and provisions resulting from generally applicable provisions, generally applicable provisions of Polish law shall apply.